TIER 1:
When we received a request from customer that they receive the package damaged, ask them to send a request to orders@vehicle-accessories.com.au with their ordr# as the subject and notes on email and the proof (photos)
***ASK FOR PROOF***
(PICTURES/VIDEOS)
Customer Service (Dani and Lyndsay)
Once cx responded - we determine which company to send
the request to (either BNR or RHINO)
We forward to the right company with email of customer regarding the complaint and proof to the company (BNR or RHINO)
And we request for a return and exchange.
with Rhino - they take care of it
with BNR - they will let us know if they need anything from us
if its RR: send to
orders@rhinorack.com.au
rrcustomerservice@rhinorack.com.au
cc: camil and brad