SOP:
For this type of concern, we would ask CX to submit a trouble ticket.
Have them go to our main page on vehicle.accessories.com.au
On the top of the page click on Need Support. Then click on OPEN TICKET and fill up the form and submit.
When we have received the email things we need.
- Evaluate the issue/concern
- Get as much info you can collect
- Determine if part is right for vehicle
- Get pictures
Email Template:
Hello,
We do apologise for the inconvenience. No worries we will be happy to assist you with this concern.
We just need your help on getting to us a few information to help us know in how to best move forward in solving the problem.
1. What is the make, model and year of vehicle you have?
2. Kindly please provide pictures of the part numbers on the box that you have received or anything else that can help us evaluate the issue.
Best,
Vehicle Accessories