Installation Request
Hello (CX name),
Thank you much for your interest in our products/services. Please see quote details below. You can rest assure that you are getting the best and most convenient hassle free fitting service. We will do the install at your location (Installation Location/Address).
Vehicle Make:
Vehicle Model:
Vehicle Year:
Required Product Info: (towbar,roof rack etc.)
Mobile fitting to your door.
Total Installation Cost:
Total Fitting Time:
You can reach me at 0280069211 if you are ready to move forward or if you have any further inquiries.
Note that we have 10% off and FREE shipping for orders over $99.
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Order Update
Hello,
Just wanted to give you an update on your order. As per our warehouse it should ship out approximately in 1-2 business days then allow 1-3 business days to be delivered to you.
We will send you an email with tracking number when it ships out.
Note: Please keep in mind unforeseen issues might occur and the approximate date given is subject to change. Be assured that we will update you if there are any changes in the status of your order.
Best,
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Quickless
Hello,
Thank you so much for your order. About your enquiry on status of your order as per our warehouse it should ship out approximately in 1-4 business days then allow 1-3 business days to be delivered to you.
We will send you an email with tracking number when it ships out.
Note: Please keep in mind unforeseen issues might occur and the approximate date given is subject to change. Be assured that we will update you if there are any changes in the status of your order.
Best,
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Hi (Name),
We thank you for your order. About you enquiry on order#(___) (Product Item),
It has been processed and will be shipped out anytime soon, estimated delivery is within 1-5 business days.
Feel free to email me if you have any further enquiries.
Looking forward to seeing you in our web store soon!
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Back Order
Hello,
We would like to give you an update about your order.
Unfortunately we were informed today by our warehouse that the product (product number) is still in production.
Estimated in stock date is approximately (date) then it will be dispatched within a few working days to your location. We do apologize for the inconvenience.
Note: Please keep in mind unforeseen issues might occur and the approximate date given is subject to change. Be assured that we will update you if there are any changes in the status of your order.
If you are able to wait we highly appreciate this but if this is not to your convenience we truly understand and will be happy to request a refund for you instead.
Thanks,
(Name)
Vehicle Accessories
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EBAY ISSUE
Hello,
We do apologise for the inconvenience. No worries we will be happy to assist you with this concern.
We just need your help on getting to us a few information to help us know in how to best move forward in solving the problem.
1. What is the make, model and year of vehicle you have?
2. Kindly please provide pictures of the part numbers on the box that you have received or anything else that can help us evaluate the issue.
Please note that there is a 15% restocking fee and freight charges are not refunded.
This for returns and exchanges.
On product description on eBay at the bottom:
Postage and handling:
Free postage to most locations in Australia.
Postage time varies depending on location and stock availability.
Typical postage time is between 1 to 10 working days.
For a more accurate time please send us a message.
0477727819
You can return post the tracks you have ordered to: Please Note there is a 15% re-stocking fee as per our ebay return policy.
Att Brad
56 Chard Road
Brookvale
NSW 2100
Best,
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Hello,
Thank you so much for your interest in our product. Hope all is well. About your enquiry on a Roof Rack solution for your Lexus IS 4dr Sedan 250 2013.
You are correct part S5W K797W is compatible to your Lexus. Please click on the product below to bring you to the right link for more info and where you can use coupon code 2VAADD02 to get a special promotion.
We highly recommend you ring us at 0280069211 to make sure you are getting the right solution for your vehicle or provide us your contact details and we can reach you at your most convenient time.
Note that we have 10% off and FREE shipping for orders over $99.
Best,
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Hello,
Thank you so much for your interest in our product. Hope all is well. About your enquiry on the special we have for the Towbar 01829R. That is not the right towbar for your Freelander 2. The right towbar for your vehicle is the 02509RW and yes the Hitch Receiver Towbar also has a removable Trailer Ball Mount (TBM). Please click on the product below to bring you to the right link for more info and where you can use coupon code 2VAADD02 to get a special promotion.
Towbar - LAND ROVER Freelander 2 4D SUV 01/10/2007 - 01/12/2012 (02509RW)
Please note that the Freelander 2 requires an ECU and Wiring Tail see below.
ECU 04826
https://www.vehicle-accessories.com.au/hayman-reese-ecu-04826
Trailer Socket 7 Pin Flat 1200MM 04816
https://www.vehicle-accessories.com.au/Hayman-Reese-Trailer-Socket-7-Pin-Flat-1200MM-04816
We highly recommend you ring us at 0280069211 to make sure you are getting the right solution for your vehicle or provide us your contact details and we can reach you at your most convenient time.
Note that we have 10% off and FREE shipping for orders over $99.
Best,
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MOUNTAIN TOP ROLLER SHUTTERS
Hello ,
Thank you so much for your interest in our product. Hope all is well. About your enquiry on the Mountain Top Roller Shutter for your hilux.
This does not come with racks. Please click on the product below to bring you to the right link for more info and where you can use coupon code 2VAADD02 to get a special promotion.
Mountain Top Roller Shutter - TOYOTA Hilux Dual Cab (A deck) 04/2005 - 10/2015 (MTR TO80 L01)
You may also need this foot kit:
https://www.vehicle-accessories.com.au/index.php?route=product/search&search=foot%20kit
For you reference please see installation video below to get an idea on what you are getting.
We highly recommend you ring us at 0280069211 to make sure you are getting the right solution for your vehicle or provide us your contact details and we can reach you at your most convenient time.
Note that we have 10% off and FREE shipping for orders over $99.
Best,
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Invoice:
Hello CX NAME!
Thank you for your interests in our products. We hope all is well.
This is an email confirmation for an order you have placed with us
at Vehicle-Accessories.com.au.
IMPORTANT NOTE: If unable to confirm within the next business day from
the date this email has been sent your order will automatically be sent for invoice
to cause no more delays.
Please be advised of the following information.
Order Description:
XXX
Shipping Address:
XXX
Estimate Time Arrival of this product to your location is on: XX/XX/XXXX
For any questions or concerns please call us at 02 9098 4462
or send us an email at orders@vehicle-accessories.com.au
We are anticipating for your quick response.
Thank you for choosing Vehicle-Accessories!
Best regards,
VA Team Management
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Confirm Order:
Hello CX NAME!
This in an invoice to confirm that the following products
with their indicated price and description is to be submitted
for packaging and delivery.
Note that we have contacted you for confirmation through the contact
number and email provided. And due to no response we are subjected to
move forward in this process to cause no more delays.
Please be advised of the following information.
Order Description: (Quantity/Unit Price)
XXX (X/$XX.XX)
Total:
$XXX.XX
Shipping Address:
XXX
Estimate Time Arrival of this product to your location is on: XX/XX/XXXX
Be fully aware that any returns are to be admitted with a 15% restocking fee.
And any damages made after delivery are subject within Vehicle-Accessories
terms and conditions.
Please keep in mind unforeseen issues might occur and the approximate date
given for delivery is subject to change. Rest assured that we will update you if
there are any changes in the status of your order through the given email.
For any questions or concerns please call us at 02 9098 4462
or send us an email at orders@vehicle-accessories.com.au
Thank you for choosing Vehicle-Accessories,
May you have many more adventures to come!
Best regards,
VA Team Management
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ECB Invoice/Confirm Order:
Hello CX NAME!
Thank you for your interests in our products. We hope all is well.
This is an email confirmation for an order you have placed with us at
Vehicle-Accessories.com.au. We tried to reach you via phone at
(xxxxxxxxxxx) but haven’t had any luck.
Please be advised of the following information.
Order Description:
XXX
Shipping Address:
XXX
Estimate Time Arrival of this product to your location is on: XX/XX/XXXX
IMPORTANT NOTE: Enable for us to confirm your order, kindly provide
a picture of the front of your vehicle attached to an email with the heading
ORDER # XXXX. You may do this at orders@vehicle-accessories.com.au
This is specifically to guarantee that you are being provided with the right
solution for your vehicle.
For any questions or concerns please call us at 02 9098 4462
or send us an email at orders@vehicle-accessories.com.au
We are anticipating for your quick response.
Thank you for choosing Vehicle-Accessories!
Best regards,
VA Team Management
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ECB
Send ECB Invoice/Confirm Order Email
-Inform photo of the front of the vehicle is required and EXACT Make, model, year & body type
-- forward photo of the vehicle to ECB
-- call ECB to confirm everything
>>>ask ECB the dimensions: Width,length,height (cm) and weight (KL) ; shipping cost to address provided
>>>contact a Team Leader to get a courier before changing the status to order confirmed