order update
return
exchange
refund
TIER 1 should educate customer to send their concern to orders@vehicle-accessories.com.au having their eBay ID or invoice ID as the subject
and it will be attended to accordingly.
Hi CX,
My name is (agent). You have reached the sales department. To better assist you, you must send your concern to orders@vehicle-accessories.com.au having their order number or eBay ID as the subject and your concern will be attended to accordingly.
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INTERNAL PROCESS
We will receive the emails from FRESHDESK and all emails from their will be assigned to each agent, if the ticket is an eBay concern, should inform DANICA or Camille ASAP to handle it.