FAQ

SOP: For this type of concern, we would ask CX to submit a trouble ticket. Have them go to our main page on vehicle.accessories.com.au On the top of the page click on Need Support. Then click on OPEN TICKET and fill up the form and submit. When we have received the email things we need. - Evaluate the issue/concern - Get as much info you can collect - Determine if part is right for vehicle - Get pictures Email Template: Hello, We do apologise for the inconvenience....

Q: Customer wants a product not available on site. A: I can check with our warehouse and our supplier and get back with you with an email or a call. Process: 1. Check if we can sell the item. 2. Get link from main suppliers website. 3. Create an IT ticket on Bitrix for IT to add product on our website.

Q: Do you know if the <vehicle> ECU or canbus system needs to be activated so it knows there is a trailer attached? A: No it does not

Q: Is there an option with the nudge bar to have a light bar that doesn't affect the sensors A: No, the sensors must be moved Please check - https://www.ecb.com.au/

Q: What's the difference between a nudge bar and a bull bar? A: They are both for frontal protection, however, nudge bar is smaller than the bull bar

Q: Can I get the same keys for all my Rhino product. A: Yes they can. They can have all the same key for legs or for example other products such as awning, bicycle rack etc. They can purchase a key with barrels. Which can come in set of 2, 4, 8, barrels and would have 2 keys Please see link below: https://www.vehicle-accessories.com.au/index.php?route=product/search&search=key

Q: How fast can I get the nudge/bull bar once I order? A: It depends if we have it in stock or not. It can be between 1-5 weeks. Process on how to check ETA: 1. Go to ECB dealer login page. 2. Search part 3. Check Availability. If need to call ECB